Quality Control
The heart of
MinuteClinic’s quality control is our clinicians
utiliziation of the Electronic Medical Records
system. Guided by our proprietary software,
our Electronic Medical
Records system ensures that procedures are followed consistently. It
guards against mistakes. And, it alerts practitioners when a patient
should be referred elsewhere.
Proprietary Software
The Electronic Medical Records system uses sophisticated logic and
dynamic processes to work like a “pre-flight checklist.” It allows
clinicians to proceed logically through the medical exam, prompting them
to go on when they have completed important checkpoints embedded
into the system.
For example, the Electronic Medical Records system guides our
clinicians as they take your medical history and provide a focused treatment approach. Your nurse practitioner
or physician assistant will only issue you a prescription when
medically appropriate. Based on your medical history, the practitioner
utilizes the Electronic Medical Records system to check your
prescription and ensure there are no drug interactions or drug allergies.
The Electronic Medical Records system’s proprietary software is based on established national clinical practice guidelines.
By embedding these guidelines into the system, MinuteClinic ensures
that the top-quality health care you receive from our practitioners is consistent with most
current medical research and best practices.
Another advantage for patients is that our Electronic Medical
Records system makes your up-to-date records available at any
MinuteClinic location in the nationwide.
Continuous Improvement
Our proprietary Electronic Medical Records system includes an
automated chart review process to ensure continuous improvement. This
automated process submits a selection of patient medical charts for
review by other practitioners, as well as by the board-certified
physicians who serve as MinuteClinic’s medical directors.
Peer-to-peer review gives MinuteClinic nurse practitioners and
physician assistants the chance to learn from and coach each other. By
reviewing the care provided by another advanced practice health care
professional, nurse practitioners or physician assistants can learn
from their colleagues. They also can share with each other ways to
improve the level of health care patients receive.