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Accreditation from The Joint Commission
MinuteClinic is the first and only retail health care provider to achieve accreditation from The Joint Commission. Formerly JCAHO, The Joint Commission is the national evaluation and certifying agency for nearly 15,000 health care organizations and programs in the United States, including hospitals, hospice services, nursing homes, laboratories, rehabilitation centers and behavioral health care organizations.
The Joint Commission’s Gold Seal of Approval™ demonstrates MinuteClinic’s dedication to delivering the highest possible quality health care to patients in communities throughout the country.
The Joint Commission’s state-of-the-art standards focus on patient safety and quality of care, and are updated regularly to reflect the rapid advances in health care and medicine. The JCAHO certification signifies that MinuteClinic complies with more than 180 national standards in the implementation of established clinical practice guidelines, as well as more than 500 performance measurements.
Questions or Concerns
Patients are encouraged to contact MinuteClinic with concerns regarding patient care or safety that were not properly addressed during a clinic visit. Please call 866.389.ASAP (2727) or email customercare@minuteclinic.com.
Patients who feel their concerns cannot be addressed through MinuteClinic can contact The Joint Commission’s Office of Quality Monitoring. Please call 800.994.6610 or email complaint@jcaho.org.
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